![]() Make sure to allow the DivX Converter to dynamically download the required codec when converting your file, canceling the download will throw the error.Įrror 16: A required codec (HEVCCodec decoder) is missing. Make sure to allow the DivX Converter to dynamically download the required codec when adding your file, canceling the download will throw the error.Įrror 15: A required codec (AVCCodec encoder) is missing. Make sure to allow the DivX Converter to dynamically download the required codec when converting your file, canceling the download will throw the error.Įrror 14: A required codec (AVCCodec decoder) is missing. Make sure to allow the DivX Converter to dynamically download the required codec when adding your file, canceling the download will throw the error.Įrror 13: A required codec (MPEG-4 encoder) is missing. Please create Custom preset again.Įrror 11: MPEG-2 decoder is missing or MPEG-2 Plug-in trial is expired.Įrror 12: A required codec (MPEG-4 decoder) is missing. Please reinstall DivX Converter.Įrror 7: DivX Converter cannot use selected Custom preset because preset's file is blocked.Įrror 8: DivX Converter cannot use selected Custom preset because new features were added in since the preset was created. Please contact them using our online Support request form so that they can work with you to determine the cause of the issue.Įrror 5: DivX Converter cannot initialize Transcode Engine. This could be caused for a variety of different reasons and should be diagnosed by the DivX Support team. Use the following details to do this, then include the name of the file in your Support case:Įrror 2: An unexpected error. For any video files, you can send us the full file to our FTP server.Please refer to the FAQ on How to get info about your MKVs and other Media Files. VOB video files, please send us an analysis of the file from MediaInfo. Please refer to the FAQ on how to use GSpot: Genuine DivX and Diagnosing Playback Problems. MPEG video files, please send us a screenshot of the video file rendered in the application GSpot. ![]() Upload this to your Support case as well. Paste it in the Paint application and save as a jpg.
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